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Terms of Service

Please read these Terms carefully. They govern your access to and use of Nxeon and describe the rights and responsibilities that apply to both of us.

NXNxeonLast updated September 27, 2026

Agreement to terms

These Terms of Service ("Terms") form a binding agreement between you ("Customer", "you") and Nxeon ("we", "us", "our") governing your access to and use of our virtual private server hosting, dashboard, APIs, and related services (collectively, the "Services").

By creating an account, deploying a server, or otherwise using the Services, you agree to these Terms, our Privacy Policy, our Acceptable Use Policy, and our Service Level Agreement, each incorporated here by reference. If you do not agree, do not use the Services.

Accounts and eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to form a binding contract to use the Services.

You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

  • One person or legal entity may not maintain more than one free-tier account except as expressly permitted.
  • You may not share, resell, or transfer your account without our prior written consent.
  • We may refuse, suspend, or terminate accounts at our discretion where required to protect the Services or comply with law.

The Services

We provide on-demand virtual servers running on shared physical infrastructure, along with tools to deploy, manage, monitor, back up, and remove those servers. Specific resources (vCPU, memory, storage, bandwidth) are described on the applicable plan at the time of purchase.

You are solely responsible for the configuration, security, content, and lawful operation of the software and data you run on your servers. We provide the underlying infrastructure; the operating system, applications, and data are yours to administer.

Fees, billing, and wallet

Paid Services are billed in advance from a prepaid wallet balance associated with your account. By adding funds and enabling a server, you authorize recurring monthly charges for that server until you cancel it.

  • Prices are stated exclusive of any applicable taxes, which you are responsible for.
  • Wallet top-ups are processed by our third-party payment providers; you agree to their terms as well.
  • Servers with auto-renew enabled will renew automatically each billing period while your wallet has sufficient balance.
  • If your balance is insufficient at renewal, affected servers may be suspended and, after a grace period, deleted.

New customers can cancel their first order of a paid server or hosting plan within 72 hours of purchase for a full refund of that order, requested from the dashboard or through support. Renewals, domain registrations and add-ons bought later are not covered. Beyond that, and except where required by law or expressly stated in our SLA, fees are non-refundable. Unused wallet balances may be refundable at our discretion following account verification.

Bare metal dedicated servers

Bare metal dedicated servers are physical machines reserved for you alone. They are set up after your payment is confirmed; delivery times shown at checkout are estimates.

  • Bare metal dedicated servers, their setup fees, renewals and extra IP addresses are non-refundable and are not eligible for any discount, promo code, coupon, partner or referral offer, or promotional or welcome credit; they can be paid only with funds you added to your wallet or by card.
  • Before you pay you must confirm that you understand the server is non-refundable.
  • They renew automatically at the end of each paid period at the renewal price shown, paid from your wallet funds first and then your saved card. If the renewal can't be collected, the server is suspended after a short grace period and ended if it stays unpaid.
  • You may cancel at any time. The server keeps running until the end of the period you paid for and then stops; its disks are wiped. No refund, credit or proration is given for unused time.
  • If we make a billing error, or cannot deliver something you paid for, we correct it by crediting your wallet.
  • Opening a payment dispute or chargeback for a bare metal server suspends it while the dispute is open. A dispute decided in your favour ends the server.

Acceptable use

Your use of the Services must comply with our Acceptable Use Policy at all times. Prohibited activity — including unlawful content, network abuse, and infringement of others' rights — may result in immediate suspension or termination without refund.

Customer content and backups

You retain all rights to the data and content you store on the Services. You grant us only the limited rights necessary to operate, maintain, back up, and provide the Services to you.

While we offer automated snapshots and backups, you are responsible for maintaining your own independent backups of critical data. We are not liable for any loss of data.

Suspension and termination

We may suspend or terminate all or part of the Services, with or without notice, if you breach these Terms, create a security or legal risk, fail to pay, or engage in prohibited use.

You may terminate at any time by deleting your servers and closing your account. Termination does not relieve you of fees accrued before termination.

Upon termination, your servers and associated data may be permanently deleted. Export anything you need beforehand.

Warranties and disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except as expressly set out in our SLA.

Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Services.

Our total aggregate liability arising out of or relating to these Terms will not exceed the amount you paid to us for the Services in the three (3) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses arising from your content, your use of the Services, or your violation of these Terms or applicable law.

Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated through the dashboard or by email. Continued use of the Services after changes take effect constitutes acceptance.

Governing law and contact

These Terms are governed by the laws of the jurisdiction in which we are established, without regard to conflict-of-laws rules. The specific governing jurisdiction should be finalized with legal counsel.

Questions about these Terms can be directed to us through the contact page.

Questions about this document? Contact us.